bat399 Privacy Policy

When you create a bat399 account, we collect the following information to establish and verify your identity:

• Full legal name
• Date of birth (to verify minimum age of 21)
• Bangladeshi mobile phone number (primary account identifier)
• Email address (for account notifications and security alerts)
• Residential address within Bangladesh (division, district, city)
• Preferred payment method (bKash number, Nagad number, bank account details)

bat399 may request additional identity verification documents to comply with anti-money-laundering (AML) and Know Your Customer (KYC) obligations. This may include a scanned copy or photograph of a valid National Identity Card (NID), passport, or driving licence issued by the Government of Bangladesh. Submission of these documents is required before processing withdrawal requests above ৳50,000 per transaction.

Every financial transaction conducted through the bat399 Platform is logged and retained. Transaction records include deposit amounts, withdrawal requests, payment method identifiers (e.g., bKash wallet number, Nagad account reference), timestamps in Bangladesh Standard Time (UTC+6), transaction reference numbers, and the outcome of each payment request. These records are maintained for a minimum of five years in accordance with standard financial record-keeping practices.

bat399 records all gameplay activity associated with your account, including game titles accessed, bet amounts, wager outcomes, bonus usage, session start and end times, and cumulative win/loss figures. This data is used to maintain fair play integrity, resolve disputes, personalise your bat399 experience, and identify patterns that may indicate problem gambling behaviour requiring responsible gaming intervention.

When you access bat399, our systems automatically log certain technical information, including your IP address, device type (mobile, tablet, or desktop), operating system, browser type and version, screen resolution, and session duration. This data is used for security monitoring, fraud detection, and platform performance optimisation. bat399 does not use device data to identify you personally beyond the context of your registered account.

If you contact bat399 customer support via email, live chat, or any other channel, we retain a record of that correspondence, including the content of your messages, any attached files, and the date and time of each interaction. These records are used to resolve your enquiry, improve our support quality, and maintain an accurate history of your account relationship with bat399.

The primary purpose for which bat399 processes your personal data is to operate your account, process deposits and withdrawals via bKash, Nagad, Rocket, Upay, and Bangladeshi banks, verify your identity, deliver the games and betting markets available on the Platform, and communicate account-related information such as deposit confirmations, withdrawal approvals, and security alerts.

bat399 uses your registration data, device data, and transaction history to detect and prevent fraudulent activity, money laundering, bonus abuse, multi-accounting, and other prohibited conduct outlined in the bat399 Terms and Conditions. Where suspicious activity is identified, bat399 reserves the right to freeze account access and conduct a manual review before permitting further transactions.

bat399 may be required to process and disclose your personal data where necessary to comply with applicable legal obligations, respond to lawful requests from competent authorities, or enforce the bat399 Terms and Conditions. bat399 will notify you of any such disclosure where legally permitted to do so.

bat399 uses your gameplay and transaction data to proactively monitor for indicators of problem gambling behaviour. Where our systems or support staff identify patterns of concern — such as rapidly escalating deposit amounts, unusually long gaming sessions, or repeated failed withdrawal requests — bat399 may contact you with responsible gaming resources or apply temporary protective restrictions to your account in line with our duty of care obligations.

Aggregated and anonymised usage data may be used by bat399 to analyse Platform performance, identify popular game categories (such as cricket betting, slots, and live casino), improve navigation and user experience, and inform decisions about new product offerings. This analytics data does not identify you personally and is never shared with third parties in a form that could be linked back to your account.

With your consent, bat399 may use your contact details to send promotional messages about new games, upcoming cricket betting markets, BPL and IPL season promotions, bonus offers, and seasonal campaigns such as Eid and Pohela Boishakh specials. You may withdraw your marketing consent at any time by contacting support@bat399.pro or updating your account notification preferences. Withdrawing marketing consent does not affect the delivery of essential account communications.

To process your deposits and withdrawals, bat399 must share certain financial identifiers with our payment processing partners, including bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, BRAC Bank, City Bank, and other partner institutions. The data shared is limited to what is strictly necessary to complete the transaction, and each payment partner operates under its own published privacy policy and data protection obligations.

bat399 integrates games from certified third-party providers including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi. These providers may receive technical session data (such as session token, game ID, and bet amount) necessary to serve and record game rounds. They do not receive your full registration profile, payment method details, or account balance information.

bat399 may disclose personal data to competent governmental, regulatory, or law enforcement authorities when required to do so by applicable law, valid legal process, or court order. bat399 will take reasonable steps to notify affected players of such disclosure unless legally prohibited from doing so.

bat399 does not sell, rent, or otherwise commercially transfer your personal data to any third party for advertising profiling, audience targeting, or any purpose unrelated to operating the bat399 Platform. This prohibition applies regardless of whether the data is in identified or pseudonymised form.

Cookies are small text files placed on your device when you visit bat399.pro. bat399 uses cookies and similar tracking technologies (such as local storage tokens) to maintain your login session, remember your preferences, and collect anonymised analytics data about how players interact with different sections of the Platform.

• Essential cookies: Required for core Platform functionality, including maintaining your authenticated session and processing secure transactions. These cannot be disabled without breaking the Platform.
• Analytics cookies: Used to collect anonymised, aggregated data about page visits, session duration, and feature usage. This data is used solely to improve the bat399 Platform.
• Preference cookies: Used to remember settings such as language preference and notification choices between sessions.

You may control or delete cookies through your mobile browser settings. Please note that disabling essential cookies will impair your ability to log in to bat399 and use core Platform features. bat399 does not use third-party advertising cookies or cross-site tracking pixels.

bat399 retains your personal data for as long as your account remains active. Account data is necessary to deliver ongoing betting and gaming services, maintain transaction records, comply with financial record-keeping obligations, and support any dispute resolution that may arise during the lifetime of your account.

Following account closure — whether requested voluntarily or applied by bat399 — your personal data will be retained for a minimum period of five years. This retention period exists to fulfil financial regulatory compliance requirements, support the resolution of any retrospective disputes or chargebacks, and maintain records that may be required in the event of legal proceedings. After the retention period expires, your data will be securely deleted or irreversibly anonymised.

You may submit a data erasure request to support@bat399.pro at any time. bat399 will process erasure requests within 30 days, subject to the legal retention obligations described in Section 5.2. Where erasure of certain records is not possible due to regulatory requirements, bat399 will inform you of which data categories must be retained and for how long.

You may request a complete copy of all personal data that bat399 holds about your account. We will provide this information in a readable format within 30 days of receiving your verified request.

If any personal data bat399 holds about you is inaccurate or incomplete, you have the right to request correction. For example, if your registered name contains a spelling error or your residential address has changed, you may notify us and we will update your records promptly.

You may request that bat399 restrict the processing of your personal data in certain circumstances — for example, while a dispute regarding data accuracy is being resolved. During a restriction period, bat399 may still store your data but will not actively process it beyond what is necessary to maintain the restriction itself.

You may request an export of the personal data you have provided to bat399 in a structured, machine-readable format (such as CSV or JSON). This right applies to data that you have actively provided to us, such as registration details and account preferences, and does not extend to derived data such as risk scores or fraud flags generated by our systems.

Where bat399 processes your data on the basis of consent — for example, for marketing communications or optional analytics — you may withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing that occurred before the withdrawal, and does not affect our right to process data under other legal bases such as contractual necessity or legal obligation.

All data transmitted between your device and bat399 servers is encrypted using Transport Layer Security (TLS 1.2 or higher). Sensitive data stored in our systems — including payment identifiers and identity verification documents — is encrypted at rest using AES-256 encryption.

Access to player personal data within bat399's internal systems is restricted on a strict need-to-know basis. Staff members are granted data access permissions commensurate with their operational role only, and all internal data access is logged and subject to periodic audit.

In the event of a confirmed data breach that poses a risk to your personal data, bat399 will notify affected players without undue delay, describing the nature of the breach, the categories of data involved, and the steps bat399 has taken or is taking to mitigate the impact. bat399 will also take immediate technical action to contain and remediate any confirmed breach.

The bat399 Platform is strictly for adults aged 21 and above. bat399 does not knowingly collect personal data from individuals under the age of 21. If we become aware that a registered account belongs to a minor, the account will be immediately and permanently closed, all data will be handled in accordance with Section 5, and any funds held will be returned to the original payment source where technically feasible.

bat399 verifies player age at registration via the date of birth provided and, where necessary, through review of identity documents such as a Bangladeshi National Identity Card (NID) or passport. Players who cannot confirm they are 21 or older will not be permitted to complete registration or access any paid gaming or betting features on bat399.

bat399 reserves the right to update or amend this Privacy Policy at any time. The most current version will always be published at bat399.pro/privacy-policy with an updated effective date. For material changes that significantly affect how we use your personal data, bat399 will notify registered players via SMS or email at least 7 days before the new policy takes effect.

Your continued use of the bat399 Platform after any Privacy Policy update constitutes acceptance of the revised policy. If you do not agree with an updated policy, you may request account closure and data erasure by contacting support@bat399.pro before the effective date of the change.

For any questions, concerns, or requests relating to this Privacy Policy or your personal data, please contact the bat399 privacy team at support@bat399.pro. We aim to respond to all privacy-related enquiries within 5 business days during Bangladesh Standard Time (UTC+6) business hours.